ABS Computer Technologies, Inc. ("ABS") warrants the replacement or repair of an ABS computer that is defective in material or workmanship for up to 1 year from the invoice date (defined as the date the system is shipped by ABS) unless otherwise specified on special items. This limited warranty covers only the original software and hardware that was installed and purchased from ABS. If a new part is replaced on the ABS system during the warranty period, the warranty coverage period does not extend or change.

2. Exceptions to Warranty 2.1 Missing Items:

Missing items from your order MUST be reported to ABS within 10 business days from the invoice date or the claim will be denied. All claims are subject to verification by ABS.

Please inspect your products upon arrival to check for any damages to the product. Please inspect your computer and all parts & peripherals for damage upon arrival. All claims must be reported to ABS within 10 business days from the invoice date or your claim will be denied. 2.3 ABS Brand parts and peripherals: All products within a 30-day period from the date of purchase by the end-user may be credited, replaced or repaired. All products purchased within a one-year period may be returned for repair (except for some products that have longer warranty periods)

•  If products are not purchased directly from ABS, please contact the vendors or retailers from whom such products were purchased.

•  Warranty does not extend to any damage that occurs in shipment or due to natural phenomenon (i.e. lightning or line surges).

•  Warranty will be voided if the original serial number on the product is removed, whether by accident or intentionally.

•  Product purchase through auctions/online auctions/etc. will not be covered by the manufacturer's warranty.

2.5 No Problem Found:

If a system that is returned to ABS for repair or replacement is deemed to be working properly and not defective, the customer will be charged a $90 diagnostic fee and will be required to pay for return shipping. See Section 10 for RMA Shipping Policies.

2.6 The standard one-year warranty does not cover the replacement of parts due to standard wear and tear during normal operations including system fans, LEDs and lighting, cables, and the paint finish.

2.7 Improper Maintenance: The warranty does not cover the replacement of parts due to improper maintenance of the system and/or the components of the system. Customers should store the computer in a clean area at room temperature and should inspect the computer regularly for dust buildup that may cause damage to system components. If you require assistance with maintenance, you may contact our Customer Care staff at customercare@abs.com .

3. Physical Damage Policy

Physical damage to any product purchased from ABS will effectively void our standard and/or Extended Warranty coverage.

Improper installation of CPU fans and/or improper clocking may cause CPUs to chip or burn. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.

ABS encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may result in applicable warranty coverage being voided.

Because Intel and AMD do not accept physically damaged processors, ABS will return any physically damaged CPU to you at your expense.

Notebook LCDs are covered under the defective pixel warranty guidelines as specified below for 1-Year from the date of invoice (defined as the date the system is shipped by ABS).

1) Under 15?LCD ?6 or more defective (dead/stuck) pixels to be classified as defective.
2) Over 15?LCD - 8 or more defective (dead/stuck) pixels to be classified as defective.

ABS notebook batteries purchased with an ABS system are covered under a 90-day warranty against defects in material and workmanship from the date of invoice (defined as the date the system is shipped by ABS). All other batteries purchased separately are covered under the Parts & Peripherals Warranty (See section 7).

6.1 Barebooks are not covered under the standard ABS limited warranty. Customers may return unopened barebooks to ABS within 14 days from invoice date (the date the barebook unit is shipped) with a 15% restocking fee. If any of the original items are missing, your return may be denied and/or the restocking fee may increase. Customers are responsible for all costs of return shipping to ABS.

6.3 If you find any defects in your barebook or find any items are missing, please contact ABS immediately (within 10 business days from invoice date) for replacement of the product. When the RMA is received, one of the following results will be determined:

a) If the barebook is not defective, the customer will be charged a $90 diagnostic fee and be responsible for return shipping (shipping from ABS to the customer).

b) If the barebook is deemed defective, ABS will exchange the product and ship it back to the customer at ABS' cost.

c) If the customer damages a barebook, the customer will be charged for the full cost of the replacement and return shipping (shipping from ABS to the customer).

6.4 ABS will repair defective barebooks for 1 year with a non-refundable $90 diagnostic fee (ABS will charge $90.00 for each time that customer sends the system to ABS for repair).

6.6 Barebook RMAs are not covered under the provisions of the standard warranty. If a defective barebook is determined to be damaged due to any reason other than a defect in workmanship/quality, the customer will be charged for the full cost of the barebook for replacement and return shipping (shipping from ABS to the customer).

6.8 ABS is not responsible for providing Technical Support for barebooks or any additional parts purchased for the barebook. If you require help with parts compatibility or have questions regarding assembly and/or design, please contact the specific Manufacturer.

7. Parts & Peripherals Warranty

7.2 Damaged Items & Inspection Policy: Please inspect your products upon arrival to check for any damages to the product. Please inspect your computer and all parts & peripherals for damage upon arrival. All claims must be reported to ABS within 10 days from the invoice date or your claim will be denied.

7.4.1 Refund period: 7 days from the original invoice date

7.5 Retail CPUs

7.5.1 Refund period: 7 days from original invoice date.

7.5.2 Replacement period: CPU manufacturers generally offer a 3-year warranty on retail processors. Please contact the manufacturer directly for specific warranty Terms and Conditions.

7. 6 Additional CPU warranty Terms

7.6.1 Declaring a CPU is defective and requesting a Refund does not automatically waive the restocking fee.

7.6.2 All defective and DOA CPUs will be replaced upon return.

7.6.4 Your return must be postmarked within 7 days of the original invoice date to qualify for a refund.

7.6.5 Physical damage of any kind will void any applicable Standard or Extended warranty coverage.

8. Outlet Systems Warranty

Outlet store systems are covered under a standard 90-day warranty against defects in material and workmanship from the date of invoice (defined as the date the system is shipped by ABS) unless noted on the product description. All systems purchased from the outlet store are not refundable; in other words, all systems purchased from the outlet store are not eligible for the 30-day Satisfaction Guarantee from ABS).

If for any reason you are not completely satisfied with your ABS system, you may return it to ABS within 30 days from the invoice date (defined as the date the system is shipped by ABS) for a refund of the system price minus a 15% restocking fee. Software including the operating system, missing and/or damaged items, and shipping cost will not be refunded. Systems purchased from the outlet store are excluded from the 30-day Satisfaction Guarantee from ABS.

10. RMA Procedure

10.3 For RMA Repairs:

ABS Computer Technologies Inc.

Attn: RMA Repair Center
18045 Rowland St.
City Of Industry, CA 91748-1205

For desktop repair service, send back only what you were asked to send by the Customer Care agent. For system repairs, do not send any power cords, software, or accessories.

For notebook repair service, please send the AC Adapter, Battery, and Optical Drive along with the complete notebook unit. (Onsite service is not available for notebooks)

Any repair orders that are missing any of the listed items will be rejected. ABS will not pay any additional shipping charges incurred for shipping missing items.

"Out of Warranty" service and "No Trouble Found" items will be charged $60/hr for labor and diagnostics (2 hr minimum) plus the prices of repair parts and return shipping & handling costs. In the event a system is determined to be “Out of Warranty?or “No Trouble Found,?ABS will obtain the customer's permission to proceed with repairs prior to incurring any charges.

ABS Computer Technologies Inc.

Attn: RMA Refund Center
18045 Rowland St.
City Of Industry, CA 91748-1205

All returned items must include 100% of the original content, along with manufacturer's box, packing material, and documentation. If any of these items are missing, returned items may be denied refund.

Shipping
ABS is not responsible for lost or damaged packages during the shipping process. You must use FedEx, UPS, or DHL to ship the package back to ABS to ensure proof of delivery as well as insure the package against damages and loss. Please pack the computer back into the original box, if possible, or pack it securely within the box you use.

On Systems: Within the first 30 days from the invoice date, ABS will cover 2-way standard shipping for the repair or replacement of the system within the Continental United States. After the initial 30 days and within the warranty period, the customer is responsible only for shipping to ABS.

On Parts & Peripherals: The customer is responsible only for paying shipping to ABS within the warranty period.

Abandoned Systems Policy: If a customer refuses to pay for return shipping as set out in the service and warranty guidelines, ABS will hold the system for up to 45 days after which the system will be considered “abandoned?and ABS will relinquish responsibility for the system and will dispose of the system accordingly.

10.6 Advanced Replacement Policy Corporate Buyers Only

Advanced replacement can be requested if replacement parts are needed immediately. Customers must ship the original item back to ABS within 10 days of this request. For all Advance Replacement transactions, a credit card number is required and will be held to ensure the return of the original item. There will be a 10-day hold for the current price of the item being shipped. If the item is not received within 10 calendar days of the request, ABS will charge the credit card accordingly. Requests received after 4:00PM PST will be processed the following business day.

Please follow the following procedures to request Advance Replacement:

Contact the ABS Customer Care Department at (800) 685-3471 for assistance. If the problem is determined as hardware failure by ABS, the customer may proceed to request Advance Replacement:

1. Download and fill out the Advance Replacement Form .
2. Fax the completed form to (562) 908-8863 or email it to customercare@abs.com
3. Return the original defective product to ABS Computer Technologies, Inc. within 10 days from the date ABS sends out the replacement product.

ABS Branded products come with a 1-year limited warranty; this limited warranty covers defects in materials, workmanship and technical support directly from ABS Computer. Products sold by ABS Computer that are not manufactured by ABS Computer may however, be covered by each manufacturer's warranty, service, and support policy (if any). ABS Computer assigns and passes through to the Customer any warranty of the manufacturer, and Customer acknowledges that it shall have recourse only under such warranties and only as against the manufacturer of the products.

ABS COMPUTER MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. ABS COMPUTER DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULARPURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE TO THE FULLEST EXTENT PERMITTED BY LAW.

2. LIMITATION OF LIABILITY IN ALL CIRCUMSTANCES, ABS COMPUTER'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD BY ABS COMPUTER. ABS COMPUTER SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR ANY OTHER LEGAL THEORY RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. ABS COMPUTER SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT ABS COMPUTER IS APPRISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

(a) Payment Terms; Orders:

An order is not binding upon ABS Computer until it is accepted; ABS Computer must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, wire transfer, or some other method prearranged with ABS Computer. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

(b) Shipping Charges:

Your total cost for purchase of any product will include shipping and handling charges shown on the ABS Computer invoice.

(c) Title; Risk of Loss:

(d) Governing Law and Jurisdiction:

(e) Severability:

(f) Waiver:

(g) Entire Agreement: